0
Your Profile
Your Basket 0
Your Offers 0
Continue Shopping
Checkout

Contact Us

Klarna

Customer Rewards
To improve your shopping experience today and in the future, this site uses cookies.
Read our full Privacy Policy & Cookie information here
I Accept Cookies

Home Hatton Park Saddlery Frequently Asked Questions

Hatton Park Saddlery Frequently Asked Questions

Can I reserve an item to collect in-store?

  • Can I reserve items for in-store collection?
    • In-store collection is fully available - make sure to check store opening times during checkout.

    • What payment methods do you accept?

  • What payment methods do you accept?
    • We accept major debit and credit cards, Klarna, PayPal, and other secure online payment options at checkout.

    • Can I use gift vouchers at Hatton Park Saddlery?

  • Can I use gift vouchers at Hatton Park Saddlery?
    • Yes - we offer both physical and digital gift vouchers that can be used in-store or online.

    • Can I return an item if it doesn’t fit?

  • Can I return an item if it doesn't fit?
    • Of course. We offer a customer-friendly, 30-day returns policy - you’ll find full details on our returns page.

    • Do you offer free delivery across the UK?

  • Do you offer free delivery across the UK?
    • Yes - we offer fast and reliable UK-wide delivery for all orders placed online at Hatton Park Saddlery, with free postage when you spend £50 or more. Learn more here.

    • Can I get help choosing the right horse rug, boots, or bridle?

  • Can I get help choosing the right horse rug, boots, or bridle?
    • Definitely. Our team has hands-on experience with all the products we sell and can help you choose the best size and fit for your horse.

    • Which brands do you stock at Hatton Park Saddlery?

  • Which brands do you stock at Hatton Park Saddlery?
    • We stock trusted equestrian brands such as Shires, LeMieux, Dublin, Coldstream, and more, as well as our own premium brand Lucca. Our team personally selects products based on quality, comfort, and rider feedback.

    • Do you offer saddlery repairs or leatherwork services?

  • Do you offer saddlery repairs or leatherwork services?
    • Yes, we offer expert saddlery repair services including bridle adjustments, stitching repairs, and leather cleaning. Please contact us or visit the shop for advice on your repair needs.

    • Is Hatton Park Saddlery a trusted tack shop?

  • Is Hatton Park Saddlery a trusted tack shop?
    • Yes - we’re a trusted tack shop with a reputation for quality products, knowledgeable service, and a genuine passion for horses. We offer a wide range of saddlery, equestrian wear, and horse care products, as well as being a retail member of the British Equestrian Trade Association.

    • Where is Hatton Park Saddlery based?

  • Where is Hatton Park Saddlery based?
    • We’re based in the UK and proudly serve local riders as well as customers nationwide through our online store, and on-site location: Unit 6 & 7 Ludlow Business Park, Orleton Road, Ludlow SY8 1XF.

    • If you've got a question not relating to a specific product then chances are we've been asked it before.

    For all queries ranging from special order items, delivery timeframes and everything in between please see the questions belowto the right.

    If you cannot find an answer, you can ask us one below.

    Ask a question
    Questions asked

    Ask a question

    Your name
    Your email address
    Your phone number
    Your question
    Submit Question  Close